FAQ

Straight answers. No filler.

Everything you'd want to know before working with us — timelines, ad spend, cancellation, and what we won't do.

Questions

Honest answers, first.

For paid media and SEO, we can be in the account within a week of onboarding. Landing Page Sprint: live in two weeks. There's no long strategy deck phase. We do the research, build the plan, and get moving.
Because marked-up ad spend is the oldest trick in the book. You pay Google. You pay Meta. You see exactly what you're spending. We charge a management fee for the work we do — not a clip on your budget every time someone clicks your ad. Ad spend and management fees are always separate.
30 days' notice. No exit fees. No holding your assets hostage. You get the account admin, the data, the work. Walk away clean or stay — either way, it's your call.
No. We work with businesses that have a real product, real customers and realistic expectations. Pre-revenue startups, businesses with no idea of their numbers, clients who want to run the campaign themselves — we refer out. We'd rather say no upfront than waste your money.
The person who scoped it with you. No handoffs to a junior, no offshore production team. We take on fewer clients deliberately so we can actually do the work properly.
Sydney, Australia. We work with Aussie businesses all over the country, but we're Sydney-first. If that matters to you — good. We speak the same language.
No social media management. No brand strategy decks. No 12-month lock-ins. No AI-generated blog content. No creative that isn't tied to a real business goal. If it's not on our service list, we'll tell you who does it properly.
No. Ongoing services are a flat monthly fee — no setup fee, no onboarding charge. You pay the monthly rate, nothing up front, and there are no lock-ins.
Yes — and we'd prefer it. You'll always own the account, the data, and the historical learnings. We get manager access.
The Landing Page Sprint is a better starting point — one focused asset, one focused offer. When the offer is working, we layer paid media on top.

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